FAQ
Find answers to common questions about our products and services.
Many puppies cry during their first nights because they’re adjusting to a new environment and missing the comfort of their mother and littermates.
Calmero™ is designed to mimic a gentle heartbeat, which can help puppies feel more secure and settle faster. While every puppy is different, many owners notice a calmer bedtime routine within the first few nights.
Yes. The heartbeat module is enclosed securely inside the plush toy and designed specifically for puppy use.
The sound and vibration are soft and gentle, never loud or overstimulating. Always supervise young puppies during play, as you would with any toy.
Calmero™ can be used from the moment your puppy comes home — typically from 8 weeks old.
It’s especially helpful during those first few weeks of adjustment when separation anxiety is most common.
Yes, many puppy owners use Calmero™ as part of their crate training routine.
By adding a familiar, comforting presence inside the crate, puppies often feel more relaxed and secure, making bedtime smoother and less stressful.
The heartbeat module can be easily removed before washing.
The plush toy can then be gently hand washed or cleaned according to the care instructions to keep it fresh and safe for daily cuddles.
We ship across the UK with fast and reliable delivery.
Most orders arrive within 5–9 working days. You’ll receive tracking details as soon as your order is dispatched.
Every puppy is unique. While many owners experience positive results, we understand that no solution works the same for every dog.
If you’re not satisfied, please contact our support team — we’re here to help and will always aim to find a fair solution.